customer faq - the humble grocer
What’s in the box?
The Humble Grocer offers you a customisable food box where you can pick and choose the weekly essentials that you need. Minimum spend is $50.
Where are the items sourced?
We source our fresh, local, high-quality products direct from reputable primary New Zealand producers, farmers and growers.
Why is this food available?
We are working with primary producers, farmers and growers who usually supply to hospitality businesses who are now closed due to the Level 4 status. By purchasing from The Humble Grocer you are supporting New Zealand producers, farmers and growers and keeping this food from going to landfill.
How soon will I get my order after placing my order?
Place your order by 12pm on Mondays or Thursday and you will receive your box on the Tuesday or the Friday between 12pm-5pm.
How is The Humble Grocer adhering to COVID-19 Level 4 food safety protocols?
We pack and prepare all boxes in an A Grade hospitality site according to strict safety standards. Additionally we have implemented further hygiene practises in line with New Zealand government’s COVD-19 guidelines for groceries.
These measures include:
Regular washing of hands including before and after each break
Regular sanitising of hands including every time staff enter the packing area
Social distancing with minimum 2 metre separation
Use of Personal Protective Equipment (PPE) for packers and drivers
Minimum 15-minute breaks between shifts and split breaks for all staff to ensure social distancing is adhered to
All work areas cleaned down and surfaces sanitised between shifts
Only two entry points onto the site per shift, where anyone must use hand sanitiser on entry
No external visitors on site
Each box is delivered direct to your door. Boxes will be delivered contactless according to the Ministry of Business Innovation and Employment guidelines to ensure zero contact and maximise safety for customers and team members.
How are The Humble Grocer prices calculated?
We purchases produce direct from high-quality farmers and growers in bulk and uses minimal packaging in aim to keep prices as low as possible to offer a fair price to both consumers and suppliers.
Who are we supporting during this challenging time?
Our $5 delivery fee will be directly donated to Everybody Eats. If you would like more information about please please follow us on our social accounts (Instagram/Facebook)
Where can The Humble Grocer deliver to?
We are currently available for delivery within the following zone shown in the map below. Further regions might be added for delivery in the future so please check back soon.
